Samsung callers tend to say the same thing: the power is on, the display looks normal, but the fridge isn't cold. Others call about water on the floor or a fridge that acted up after the power went off. Most of it comes back to ice where it shouldn't be: around a fan, in the ice maker, or in a drain. This is part of our Lufkin fridge repair service. If it's leaking or warm right now, see what to do in the next hour.
The Samsung problems Lufkin callers describe most, and what usually causes them.
Power on, but not cooling
The display runs on its own power, so a working screen tells you nothing about the cooling. A fan blocked by ice is the usual cause, and Samsung's codes for it are 21E and 22E.
Ice packs around the in-door ice maker and it stops making ice or starts leaking. Samsung lists 39E/39C (ice maker) and 40E/40C (ice room fan) for this area.
Water on the floor
Callers say "leaking onto the floor". Usually a frozen or blocked drain, or a leak in the water line behind the fridge.
Seeing one of these? Write it down and read it to us when you call.
Code / sign
What it means
OF OF or O FF
Cooling Off mode (also called demo or shop mode). The lights work but it doesn't cool. Samsung says service is not required. On most models you hold the top two buttons on the left for 5–8 seconds until it chimes.
21E
Freezer fan error: the control isn't sensing the fan turning.
22E / 22C
Fridge fan error. Samsung says it can follow a door left open too long.
5E
Fridge defrost sensor error.
39E / 39C
Ice maker function error.
40E / 40C
Ice room fan error.
84C
Compressor lock.
88 88
Communication fault. Samsung says it can happen if power is disrupted while the fridge is starting up.
All icons flashing after power returns
Normal. The fridge is running a self-diagnostic.
Source: Samsung US support, "Samsung refrigerator error codes". Samsung advises not to unplug the fridge unless directed and not to keep pressing buttons to make a code go away. Write the code down and read it to us when you call. Samsung US support: refrigerator error codes
Samsung fridge not cooling?
Call with the model number and the code on the display.
My Samsung display works but the fridge isn't cold. Why?
The controls and the cooling are separate. When a fan is blocked by ice or the defrost isn't clearing the coil, the screen still lights up normally. If you see OF OF, it's just Cooling Off mode. Otherwise, call us with the code if there is one.
Should I unplug it to clear the code?
Samsung says not to unplug unless its instructions for that code tell you to. Some codes do ask for it (for 22E: unplug and leave the doors open for a few hours). If the code comes back, the cause is still there and it needs a technician.
Why does my Samsung ice maker keep freezing up?
Ice building around the ice maker means cold air or water is getting where it shouldn't. Chipping the ice out gets it working for a while. Finding why it formed is what stops it coming back.
Do you fix other brands too?
Yes, all major brands, including Whirlpool, Samsung, LG, GE, Frigidaire and Kenmore. See the list at the bottom of this page.